Our additional services are designed to provide full and customized support to our clients, ensuring a successful and smooth experience. Through our additional services, we aim to exceed our clients’ expectations.
Additional Services
Insurance
Choose the insurance with the best protection in case of unforeseen events. With our insurance coverage you can sleep peacefully, we guarantee adequate compensation in case of loss, burglary, or damage during the transit.
Cash-on-delivery (COD)
The cash-on-delivery service allows you to manage the payment of the goods sent in a simple and secure way, and the amount is paid within 15 days. If you wish, you have the possibility to choose the cash-on-delivery method and request a refund of the shipping costs by adding them to the amount to be paid at the time of delivery.
Porterage
Inland delivery makes your customers’ day-to-day life and the delivery process more efficient with our useful additional services. The porterage service allows your consignees to conveniently receive their packages directly at home.
Taxes and Customs Duties Payment
Do you want to ship your goods without surprises for the consignee? The DDP (Delivery Duty Paid) option allows you to pay, in advance, the taxes and duties that will be required when your shipment is imported into the destination country. By choosing this service, you assume full responsibility for customs charges, allowing the consignee to receive the goods at no additional cost.
DVA Hazmat
We specialize in the safe transport of dangerous goods all over the world. From the identification of homologated packaging to the correct labeling, our certified specialists work to ensure the safe handling of goods according to the necessary procedures required by international regulations such as IATA-ADR-IMO.
Temperature controlled shipments
Thanks to our solid experience in handling a variety of temperature-sensitive goods, as well as the use of specialized technologies, we ensure the safety and integrity of temperature-sensitive cargo throughout the entire process. Our highly qualified team constantly monitors the temperature conditions, ensuring that the products remain within the required temperature range from the beginning to the end of the journey.
Frequently Asked Questions
Still have questions?
Insurance is an extension of the carrier’s coverage, established by the General Conditions of Carriage, if the following conditions are met, and must be requested when purchasing the shipment:
- Appropriate and adequate packaging for the type of goods being shipped
- Invoice, receipt, or other document proving the value of the goods
The insurance does not cover damage caused by(delays in delivery, circumstances beyond our control, etc.), and provides compensation proportional to the estimated value of the goods up to the maximum amount indicated, as long as the conditions above are met. We recommend, when insuring a package, to previously photograph the inner and outer packaging of the package prior to departure and that the consignee always accepts the subject of verification at the time of delivery.
You can also insure your goods for export shipments worldwide. Use the Economy Quote or send a request to [email protected], specifying the departure and destination zip codes, the dimensions and weight, as well as the details of the content of the shipment and the amount to be insured. One of our experts will prepare a quote for you.
Cash on delivery is simply a way of charging the recipient for the contents of the package and/or the shipping costs. If you wish to charge the latter cost as well, you will have to add it to the total amount of the cash on delivery.
Remember: shipping costs must be paid in advance in any case.
When entering the amount, remember that the thousands must be entered without a colon or comma, and the cents after the dot (.) on the numeric keypad. Thus, if the cash on delivery amount is (1,050.53 euros), on our site you will have to type (1,050.53).
It is also possible to request cash on delivery payment by bank check made payable to the sender. In this case, the request must be made through the specialized assistance, which will tell you how to proceed with the order. Please note that this will incur an additional cost, equal to the cost of a domestic document shipment, for sending the check to the address given in the profile.
Checks paid in cash are generally remitted 12 working days after the date of delivery of the shipment, provided there are no outstanding amounts. The remittance will be made to the IBAN indicated in the profile and will always be followed by a notice sent by e-mail with a list of the shipments for which the cash on delivery has been paid.
Please contact us with the details of your shipment, including the Safety Data Sheet or Manufacture’s Safety Data Sheet, or send us an e-mail to [email protected] with all the necessary details. Our dangerous goods experts will contact you as soon as possible.
If you have not found the solution for your needs among our options, our experts can provide you with a customized quotation according to your requirements. You can use the “Economy quotation” function on the screen or send all the necessary data to process it to [email protected]. It will be required: dimensions, weights, number of packages, ZIP code as well as the destination name and description of the goods.