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Real weight refers to the true weight of an object, measured in units of mass such as kilograms or pounds. Volumetric weight, on the other hand, takes into account the size and volume of the item, calculating how much space it takes and assigning it a weight based on that volume. This impacts the shipping cost, as the tax is charged on the heaviest between the real weight and the volumetric weight.

Insurance is an extension of the carrier’s coverage, established by the General Conditions of Carriage, if the following conditions are met, and must be requested when purchasing the shipment:

• Appropriate and adequate packaging for the type of goods being shipped
• Invoice, receipt, or other document proving the value of the goods

The insurance does not cover damage caused by(delays in delivery, circumstances beyond our control, etc.), and provides compensation proportional to the estimated value of the goods up to the maximum amount indicated, as long as the conditions above are met. We recommend, when insuring a package, to previously photograph the inner and outer packaging of the package prior to departure and that the consignee always accepts the subject of verification at the time of delivery.

You can also insure your goods for export shipments worldwide. Use the Economy Quote or send a request to [email protected], specifying the departure and destination zip codes, the dimensions and weight, as well as the details of the content of the shipment and the amount to be insured. One of our experts will prepare a quote for you.

Cash on delivery is simply a way of charging the recipient for the contents of the package and/or the shipping costs. If you wish to charge the latter cost as well, you will have to add it to the total amount of the cash on delivery.

Remember: shipping costs must be paid in advance in any case.

When entering the amount, remember that the thousands must be entered without a colon or comma, and the cents after the dot (.) on the numeric keypad. Thus, if the cash on delivery amount is (1,050.53 euros), on our site you will have to type (1,050.53).
It is also possible to request cash on delivery payment by bank check made payable to the sender. In this case, the request must be made through the specialized assistance, which will tell you how to proceed with the order. Please note that this will incur an additional cost, equal to the cost of a domestic document shipment, for sending the check to the address given in the profile.
Checks paid in cash are generally remitted 12 working days after the date of delivery of the shipment, provided there are no outstanding amounts. The remittance will be made to the IBAN indicated in the profile and will always be followed by a notice sent by e-mail with a list of the shipments for which the cash on delivery has been paid.

For palletized goods, we point out that if the top of the pallet is not flat or a sticker/tape is indicating “FRAGILE” or “NOT STACKABLE”, additional surcharges will apply.