Once the collected shipments arrive at the subsidiary, they are managed by the different carriers through a certified and automated procedure by which the weights and measures of the packages are electronically registered. These weights and measures are then transmitted to our systems and, if discrepancies are detected at the time of purchase between the weights and measures indicated and those registered by the carrier, extra charges can be debited directly from the DVA Card. To check which shipments’ weight/volume has been adjusted, you can visit the dedicated section on our website by selecting MENU > ORDER CHECKOUT and clicking on the INFO box corresponding to each order. In case of a surcharge, if there is evidence enough to proceed with a contestation, you can send an e-mail to [email protected] and attach photo evidence (package weighed on a certified scale and measured with a tape measure in all three dimensions).