The delivery note is a document that contains a summary of all the shipments assigned to a specific carrier and is the only useful document that proves that your packages have been given to the driver in charge of the collection. You can print it directly from the MY ORDERS section, by selecting the order or orders to be collected by the same carrier and clicking first on the EXPORT button, then on GENERATE DELIVERY NOTE.
Please keep in mind that, in case of missing tracking after 48 hours from pick-up the delivery note is always required by the carrier to open a tracking file. Be sure to provide a copy to our customer service operators when submitting your report.