Before proceeding with a damage claim, please verify the following conditions are fulfilled:

• Delivery of the package damaged with a justified reservation signed by the addressee at the time of delivery, briefly describing the anomaly found (wet package, punctured, dented, etc.), as this is a basic requirement. If the shipment is insured, you will need to request a damage report completed by the courier at the time of delivery.
• Photographs of the packaging as well as the contents showing the damage.
• It is recommended to have photographs of the product, package, and inner packaging that show the integrity prior to shipment.
• Commercial invoice of sala or purchase, receipt, or other certified proof of the value of the goods.

Make sure you have all of these requirements to proceed with the opening of a claim file. If the above documentation is not presented, it will not be possible to proceed with the carrier.