An order appears with anomalies because it does not meet certain requirements. Anomalies can be related to several aspects, here are some examples:

• Poor description of the goods
• Wrong country of destination / wrong ZIP code / address not found
• Surcharges to be paid
• Additional documentation to be completed

Any anomaly is promptly reported by our customer service. As soon as the anomaly is resolved, the order will be processed and moved to “archived/closed” status.