If you cannot see your package tracking, the main reasons may be:

• The package has not yet been picked up. You will be able to track it after the carrier has picked it up.
• If the package has been picked up by a third party, it may be that the shipper has not enclosed the way-bill, so the package has been shipped carriage paid, or it has been enclosed a way-bill already used for another order. Check if the carrier has given the sender a different shipping number or, if not, please contact us providing the delivery note’ bill.
• If the package was picked up at your store or home, remember that often your shipment’s journey begins at the post office. Wait a couple of hours and you will be able to follow it. After 48 hours, if the shipment is still untracked, please contact us with the tracking number, details of the package, and contents of your shipment.