If your shipment has not been handed over to the courier service, you can request the cancellation of the shipment in MY ORDERS section by clicking on ACTIONS -> REQUEST REFUND. The amount will be automatically refunded to your DVA card if the travel documents have not yet been presented, within 24 working hours if the documents are present. To request a refund on the credit/debit card with which the purchase was made, please contact our customer service.