When purchasing the shipment, under optional services, you can select the collection and choose the location. The default option is to pick up “At the address of the “registerED USER”, i. e. the address indicated within your profile. If the collection must be taken from the SENDER, i.e., the real order taker, then during the purchase process you must make sure to check the appropriate box “At the address of the SENDER”. If the reservation takes place before 12:00/13:00 hours, in most cases the collection is made on the same day. After that time, the collection is arranged for the next business day. You can check the status of the collection in the MY ORDERS menu section by clicking on ACTIONS –> DETAILS. If the collection was requested at the time of purchase, you will be able to view the reservation code and its status.

If the collection is not made on the scheduled day, contact our support and request a new pickup.

See how to book a pickup by clicking here.